Wine Club FAQs
Is the Wine Club available in all US states?
We currently ship to 44 states + Washington, D.C. We are unable to ship to Arkansas, Mississippi, Delaware, Rhode Island, South Dakota & Utah.
How do the payments work?
This is an automatic delivery program where you agree to have the payment for the order debited from your account automatically. You will be charged once a year for your scheduled annual club shipment. You will be notified by email in advance and have the opportunity to opt-out before each shipment.
What bottles are included in my shipment?
Your club selection determines which bottles are included in your club shipment. If you would like to change clubs, send an email to members@nuneswineco.com.
Can I choose the bottles I want in each shipment?
Unfortunately, we do not offer customizable club shipments at this time.
When will my club shipment arrive?
Annual club releases are announced each October and ship shortly after. Members are notified about new releases via email and have the ability to opt-out at that time. ‘Bonus Shipments’ will be sent to new members the first business day following sign-up.
What if I sign up after it ships?
New members will receive the club shipment if they join after the scheduled ship-date (early November), but prior to December 31st. A one-time ‘Bonus Shipment’ will be offered to members who sign up in Jan, Feb, or March so they can experience our wines before the next annual shipment is released in the fall.
Can I place an order for multiple shipments and still receive my discount?
Absolutely! As a Wine Club member, you can use our concierge service to request additional club shipments and still receive your discount. Just send an email to members@nuneswineco.com, and we will apply your discounts & take care of the rest.
How do I update my personal information?
You can update all personal information by logging into your VinoShipper account, here. As a club member, it is your responsibility to ensure that your current contact, billing and shipping information are kept up-to-date. This helps prevent any shipping related issues.
If any changes need to be made to the billing or shipping information, those changes are to be made prior to the charge date of each club shipment.
How long does my membership last?
Your Wine Club membership will be ongoing until we receive a request from you to cancel your membership.
What if I wish to cancel?
You must notify us via email at members@nuneswineco.com at least 30 days prior to shipping with any changes or cancellations.
Can I place my membership on hold?
Absolutely. We understand that life happens, so if you wish to put your membership on hold, just send us an email.
Can I skip or delay a shipment?
Yes you can! If you wish to skip a club shipment, just send an email to members@nuneswineco.com. You can also choose to delay shipping – this means your card will still be charged for your club shipment, however your wine won’t be shipped until your selected shipping date (perfect if you are away on vacation). You can choose ‘delay shipping’ when you are notified via email that it is almost club time. Or, you may do this in advance by logging into your Vinoshipper account, here. Select your club and navigate to ‘view order’ where you can review your information and request delayed shipping.
What do I need to know about shipping?
As a club member, you are responsible for all shipping, return shipping and re-shipping fees, unless otherwise specified. It is federal law that all alcohol deliveries must be signed for by someone 21 years of age or older. The carrier will not leave your wine without this signature, so it is the responsibility of the wine club member to provide us with an address where an adult is reasonably available to sign for and receive wine packages.
We utilize UPS as our default carrier. To get an estimated cost of shipping, please contact us.
What if I need to change my address after my order has shipped?
Before orders are packed, Nunes Wine Company notifies customers via email to confirm their delivery address and delivery time-frame will be convenient. We will not be able to make any delivery changes after an order is packed.
If the shipping address for an order is incorrect and it has already shipped, you will be charged a UPS rerouting fee of $20 per package. An incorrect or missing street address or suite number will incur a $20 fee from UPS to correct your address. Please contact customerservice@vinoshipper.com to make changes.
What happens if my package is unable to be delivered?
It is the responsibility of the customer to successfully sign for a delivery. UPS will attempt delivery on 3 consecutive business days. After that, they will hold your order for 5 additional business days. If the order is not picked up within the time frame the Order will be returned to the winery. You will be charged the return shipping and the cost of re-shipping to you. If re-shipment is not requested, the order will be canceled and a refund for the wine will be issued.